Ans :- Yes we provide door to door Pickup Service.

Ans :- Our Field representative will collect your consignment

Ans :- If the shipment is not picked up, you can send in your queries with contact details on [email protected] . We shall get back to you within 24 hrs.

Ans:- If the pin code is not serviceable then we shall not be able to do the pick-up/Booking.

Ans:- You can contact our Customer service team.

Ans:- You can visit Prohibited Items on our website ( Click Here )

Ans:- You cannot tie the parcels together; the pieces should be handed over to us separately at the time of pick-up.

Ans:- It is not mandatory for the recipient to be available for address specific delivery.

Ans: Yes you can collect your consignment with proper identification proof, unless it is securitized item such as Pan Card, Credit Card, Debit Card, Pin mailer same will be only delivered to the address mentioned on the Consignment.

Ans:- Yes, the recipient should acknowledge the consignment and put a remark on the delivery run sheet at the time of delivery specifying the status of the content received.

Ans:- Charges will be applicable as per the actual weight done at our Booking office.

Ans :- Volumetric weight (Dimensional weight), is a pricing technique for freight transport (including courier and postal services), which uses an estimated weight that is calculated from the length, width and height of a package.

Ans:- You will be charged the higher of the actual or volumetric weight.

Ans:- If the volume metric weight of the consignment is more than the actual /Dead weight, then volumemetric weight will be applicable

Ans:- For Domestic consignment

For International consignment

Ans:- If the status of your consignment is not available on our website you can send in your queries with contact details on [email protected] . We shall get back to you within 24 hrs.

Ans:- You can visit our website www.firstflight.net to track your Consignment

Ans:- You can send in your queries with contact details on [email protected] . We shall get back to you within 24 hrs.

Ans:- You can send in your queries with contact details on [email protected] . We shall get back to you within 24 hrs.

Ans : You can contact the Customer service team, the contact details are available on our website.

Ans:- Automatic Risk Coverage is ensured for documents and parcels limited to actual loss of Rs. 5000/- and Rs. 10,000/- respectively,whichever is less. Consignor shall not be entitled for a claim, if he holds a marine policy. Automatic Risk Coverage Surcharge shall be applicable for non-documents valued over Rs. 10,000/-. Non- documents valued between Rs. 10,001/- to Rs. 20,000/- shall be charged Rs. 5/- and an additional Rs. 5/- for every multiple of Rs. 10,000/- or part thereof, up to a maximum limit of Rs. 100,000/-.Value limit of acceptance is Rs. 100,000/-.

Ans : You can visit partner's page on our web site send in your inquiry our representative will get back to you at the earliest