All consignments are booked by the Company from the Consignor in good faith in respect of the contents thereof. The consignment should not contain any such items or material which are prohibited or contraband by law. In the event of the consignment containing the said items or material, the consignor agrees and undertakes to indemnify the Company in respect of all claims made by the third party in respect of the said terms of material. Further, the said material or items sent by the Consignor, shall be solely at the consignors risk as the costs and consequences thereof.

Automatic Risk Coverage is ensured for documents and parcels limited to actual loss or Rs. 5000/- and Rs. 10,000/- respectively, whichever is less. Consignor shall not entitle for a claim, if he holds a marine policy.

Automatic Risk Coverage Surcharge shall be applicable for non-documents valued over Rs. 10,000/-. Non-documents valued between Rs. 10,001/- to Rs. 20,000/- shall be charged Rs. 5/- and an additional Rs. 5/- for every multiple of Rs. 10,000/- or part thereof, up to a maximum limit of Rs. 100,000/-. Value limit of acceptance is Rs. 100,000/-.

For contracted clients, the same risk surcharge shall prevail and should be settled at the time of bill settlement. Claims, if any, shall be settled within 60 days from the date of receipt of evidence of expenditure and other paperwork to include

a) a letter of claim
b) consignor copy
c) declaration / invoice copy
d) an understanding from the client that he has no marine policy

No claim will be accepted beyond a period of ninety days from the date of booking of the consignment, nor any communication shall be entertained by the Company beyond the above period. Further, all the records of the delivery and other connected documents will be destroyed by the Company after stipulated period herein above. Further, the Consignor making any claims shall furnish the relevant material particulars in support of his claim.

Any dispute arising between the parties as to the performance or non-performance of the foregoing terms and conditions shall be subject to the Bombay Head Office jurisdiction.

The Company shall not liable for any loss, damage, mis-delivery or non-delivery of the Consignment caused on account of act of God, force major occurrence or any other cause reasonably beyond the control of the Company. No claim whatsoever on account of the above reason shall be entertained by the Company.

While the Company will endeavor to exercise its best efforts to provide expeditious delivery of the consignment in accordance with the regular delivery schedules, the Company shall not under any circumstances be liable for delay in delivery of the said consignment, regardless of the cause of such delay. Further, the Company shall not be responsible for consequences arising out of delay in delivery of the said consignment; and no claims whatsoever in that regard shall be entertained by the Company at the point of time.

The Company reserves its right to refuse the booking of any consignment without assigning any reason whatsoever. Further, all the consignments should be booked in open condition, and the Company shall not book any sealed consignments.

The Company shall not book any consignment containing

a) Currency
b) Gold
c) Drugs
d) Explosives
e) Hazardous Chemicals
f) Bearer demand drafts and cheques
g) Letters of personal mails
h) Liquids
i) Radioactive material
j) Pornographic material
k) All contraband items

The Company shall under no circumstances accept any bearer drafts or cheques. All drafts and cheques should be crossed. Account Payee before booking the consignment and the Company shall not be responsible for any mishap in respect thereof. In the event of demand draft being lost in transit, the Company shall bear the actual expenses incurred by the consignor for obtaining duplicate demand draft.

The Company reserves its right to refuse delivery of any consignment of proper acknowledgment is not given, such as signature Company seal, date, and time of delivery. Further, the address of the Consignee should be given with Pin code Number as well as the telephone number to enable prompt delivery and easy identification. No Post Box address shall be entertained by the company. Further, no proof of delivery shall be given by the Company in respect of tenders and Government documents.

At the time of booking the consignment, the Consignor shall be required to fill in a declaration form stating the value of the consignment and giving detailed description of the material.

In the event, the company is required to pay Octroi or any levels in respect of the consignment booked by the Consignor the same shall be paid forthwith by the consignee, failing which, the Company shall be within its rights to withhold the delivery of the said consignment.

The Company does not accept Share Certificates and whoever sends it will be doing it at their risk and responsibility and in no way Company will be held responsible for the same.

COD, TO PAY and LC are offered to limited clients and the value mentioned is not the declared value of the consignment.

Unless until specified the delivery will be made only to the consignee at his doorstep only.

The Company reserves the right to change the clauses mentioned in the terms and conditions without any prior notice.